9-1-1 & Emergency Management
Supporting Mission-Critical Operations with Efficient Technology Management
VIE offers mission-critical IT support for PSAPs (Public Safety Answering Points), ECCs (Emergency Communications Centers), EOCs (Emergency Operations Centers), 9-1-1 & Emergency Management Communication Systems, and other mission-critical operations.
PSAPs (Public Safety Answering Points)
ECCs (Emergency Communications Centers)
EOCs (Emergency Operations Centers)
9-1-1 & Emergency Management Communication Systems
and other Mission-Critical Operations
VIE offers mission-critical IT support for PSAPs (Public Safety Answering Points), ECCs (Emergency Communications Centers), EOCs (Emergency Operations Centers), 9-1-1 & Emergency Management Communication Systems, and other Mission-Critical Operations.
These systems must evolve continually to meet the ever-changing needs of the communities they serve. From the facilities that house their operations to the technologies and systems they employ to support communications, ECCs and EOCs have unique and complex needs. For instance, many ECCs are migrating toward Next Generation 9-1-1 (NG911) and deploying Emergency Services Internet Protocol Networks (ESInets) and Next Generation Core Services (NGCS), while also readying their geographic information system (GIS)-generated data for use in an NG911 environment.
To meet these needs, ECCs and EOCs require cost-effective solutions that integrate seamlessly into existing operations and enable them to protect and serve their communities without interruption.
Solving Complex Needs with Custom Engineering & IT Support
VIE's award-winning automated support system notifies designated personnel and departments throughout the organization of critical changes or new incidents while simultaneously delivering real-time actionable information to the field. Our 360-degree approach to projects enables clients to implement custom solutions that are engineered to meet their unique needs and improve the efficiency of operations to ensure they are delivering high quality services to their community.
- End-to-end support to meet project goals, budgets and timelines
- Creative solutions to complex problems facing ECCs and EOCs
- Expertise in technologies, systems and applications to support ECC/EOC unique needs
- Effective, interoperable systems that support and improve communications with the law enforcement, fire/rescue and emergency medical services (EMS) agencies they serve, as well as secondary agencies—such as departments of public works and transportation—that have an impact on emergency response, especially during major incidents
Why choose us?
Our team has over 75 years of experience working with and developing NENA standards as well as implementing and maintaining systems employing those standards.
Our team maintains numerous certifications in a broad array of relevant technologies, ensuring a best-practices approach to all our solutions.
We understand the importance of reliable, responsive support for mission-critical systems.
Leveraging our 24-hour Network Operations Center, we provide proactive monitoring, alerting, and incident response for potential issues related to all our provided services.
Our NetOps team is available 24/7 to provide assistance and support to our clients. Tier 2 and 3 engineering resources are also available around the clock on an on-call basis for response to complex issues or unforeseen requirements.